T and J Owen Florist - Opening Times

Opening times: Mon - Fri 8.30AM - 5.00PM / Sat - 8:30AM - 4.30PM

Deliveries take place within these times.

We are not open on Sundays or Bank Holidays unless otherwise stated.

None of the information contained within the T & J Owen web site affects your statutory rights as a consumer.

Complaints

Our aim is for 100% satisfaction. If you are at all dissatisfied - for any reason - with your purchase, contact us on 01454 413212 (or outside the UK on + 44 (0) 1454 413212) between our opening hours (see top of page) or contact us on the 'Contact Us' Page. We acknowledge complaints immediately and endeavour to settle as soon as possible.

OUR PRODUCTS

Products may be delivered in bud to ensure longer life. Some products may be harmful or poisonous - please contact us if you require further information before submitting an order.

All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a product of equivalent value and quality without notice. In the event that we are unable to supply the product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.

PRICES

Prices listed in our website are valid for at least 14 days. Prices for flowers and gifts include VAT for deliveries within the UK and delivery.

SEASONAL PRICING

Our prices are dictated by market forces and the what we pay to our suppliers to get the very best quality varies daily. At periods of maximum demand such as Christmas, Valentines Day and Mothering Sunday this price increases considerably and this should be borne in mind when ordering.

ORDERS / PAYMENT

When completing the order you may be required to provide us with your some personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. As soon as we receive your submitted order we will send an e-mail confirming your order details and advising you that your order is being processed. Orders cannot be accepted from customers under the age of eighteen (18) years.

CANCELLATION POLICY:

CANCELLATION of Non-Perishable Goods

We abide by the new Consumer Protection (Distance Selling) Regulations 2000, where an order for non perishable items may be cancelled within 8 working days of you receiving the goods. Under the Distance Selling Regulations, cancellation rights can only be claimed if the goods are returned in the same condition in which they arrived at your premises. You, the customer, must pay the cost of returning the goods. The cost of the goods will be refunded within 30 days, irrespective of as to whether the goods have been returned within 30 days. A deduction may be made from any refund to cover the direct cost of collecting the goods where they have not been returned as requested by the customer.

CANCELLATION of Perishable Goods

Orders may be amended or cancelled up to 24 hours before the intended delivery date for UK, Republic of Ireland and Channel Islands. To amend or cancel your order, please contact T & J Owen Florists between our opening times, using the contact details below.

T & J OWEN FLORISTS CUSTOMER SERVICES

In the event that you are not satisfied with our service, complaints should be addressed to:

By email: tandjowen@hotmail.co.uk

By telephone: 01454 413212

By post:

T and J Owen Florist
1 The Plain
Thornbury
Bristol
BS35 2AG